The Medical Advice Line
064 666 3543
You have a medical question…… Your regular GP is not available….
What do you do if you just have a simple advice question you want to ask a Doctor?
“How much or what can I give?” “What must or can I do?” “Must I go to the Emergency Department?”
We are here to help!
How does it work?
- Simply save our number above and read the disclaimer on our Whatsapp Profile Catalogue or by clicking here.
- Send your name and name of your usual GP doctor (if you have one) to this number on Whatsapp together with your question.
- By messaging us, you automatically agree to the disclaimer for the service.
Its as simple as that!…. Our Doctor on call will respond within the day.
What services are available and what are the costs?
This service is primarily intended as a Messaging Advice Line when you have a simple medical question and your regular GP is not available to assist.
WhatsApp message:
Between 08h00 and 17h00
- R 140 for advice
- R 425 for a telephonic consultation only if your regular GP is not available
Between 17h00 and 22h00
- R 355 for advice
- R 640 for a telephonic consultation
After 22h00 if the phone is on.
- R 850 for advice
- R 1700 for a telephonic consultation
What is The Medical Advice Line?
In a nutshell…. it is a few GP Doctors that understand you and have decided to stand together and make a plan!
We understand that as a patient some things can be plain scary and in a time of uncertainty on what to do it is just so helpful to be able to pick up your phone and message or speak to a Doctor. Now you can!
It is however important to note that this is not intended as an Emergency service. Our Doctor On Call might not be available immediately however there will be some communication as soon as possible. Our Doctors have fulltime jobs and families.
In an emergency you are still welcome to use our service but our Doctor on Call will not physically be able to respond. They will be able to provide sound advice in a time of need and assist in referring you onto the appropriate emergency service. If you need instant advice it is important to call one of the Emergency Centres or go there directly especially if the response from our Doctor is not immediate.
This is not intended as an emergency service. We will not be held liable for any emergencies.
When is this service available?
Whenever the Medical Advice Line cellphone is on! 24/7, 365! Every day!
Details:
08h00 – 17h00: Monday to Sunday on WhatsApp messaging
After 17h00: Monday to Sunday on WhatsApp messaging or WhatsApp call
We do not and cannot guarantee that there will always be a response from this service. Depending on staff and depending on personal lives, this service may well not be available. You only get charged if you are helped.
You will know this if you see a message has not been delivered and or you have not received a response after 8 hours 08h00 to 17h00 or 2 hours after 17h00 or the call not answered or returned immediately. This may well mean our phone is off or without cellphone reception.
Please take note of our list of Emergency Service contacts at the bottom of this page.
How and when do I pay?
You will be notified via the Karri App with your service charge within 48 hours.
Please pay timeously once you have received the invoice in order for your account to remain active.
What other Emergency help can I get if I am not able to access the Medical Advice Line Doctor on Call?
Our list of preferred Emergency providers in Cape Town, Southern Suburbs, Rondebosch:
Life Hospital Emergency 0860 077 924
Vincent Pallotti Paramedics 0860 123 367
Vincent Pallotti Casualty 021 506 4000
Ambulance Z Med independent contractor 080 786 9633
Redcross Emergency 021 658 5075
Paediatric Flying Squad 021 937 0300
Where do I find the disclaimer?
Please visit our Disclaimer page ( http://www.thefamilydoctor.co.za/medical-practice-disclaimer-for-services-rendered/ ) and read our disclaimer on providing any electronic or telephonic correspondence to you through the name of the practice. We consider the disclaimer accepted if you continue to correspond with us in any way or form. Remember in order to use any of the above services you do need to download and register on the Karri App. We then need you to accept this disclaimer which we send you via the Karri App. Your account is then earmarked as Karri Ready and we can then legally respond to any of your requests.
We are here when you need us. Stay safe and stay healthy!
The Medical Advice Line Team
